| Order ID: |
CDR-38763 |
| Order Status: |
Case Submitted |
| Type of Service: |
Standard |
| Media Type: |
HDD SATA |
| Device Manufacturer: |
Seagate |
| Device Model: |
ST3250823AS |
| Device Capacity: |
250gb |
| Circumstances of failure: |
while running virus checker with drive on external usb interface, experienced controller board burnout - smoke - smell - drive not working. Burned chip visible on controller board. |
| Previous recovery attempts: |
none |
| The most important files and folders: |
I assume the drive data is intact. If so, a controller fix would recover all the data. If the data is damaged, it becomes more complicated. The drive also needs to be disinfected. I think it has a root kit. |
| Case Submitted: |
2012-05-05 12:51:39 (PST) |
|
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